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Who We Are
Fliqo is a social commerce platform based in Mauritius that connects local buyers and sellers through live shopping, short-form video, and a product marketplace.
Last updated: June 7, 2026
Fliqo is a social commerce platform based in Mauritius that connects local buyers and sellers through live shopping, short-form video, and a product marketplace.
| Category | Examples |
|---|---|
| Account information | Name, email address, profile picture (from Google Sign-In for buyers) |
| Merchant registration | First name, surname, National Identity Card (NIC) number, phone number, address, city, store bio |
| Content you create | Product photos, product videos, product descriptions, customer reviews and ratings |
| Communications | Messages sent via the in-app buyer–seller chat |
| Payment information | Mobile phone number used to initiate or receive payments |
| Support requests | Information you provide when contacting customer support |
| Category | Examples |
|---|---|
| Usage data | Products viewed, searches performed, categories followed, sellers followed/unfollowed, wishlisted items, live streams watched |
| Device data | Device token for push notifications |
| Location data | Precise location coordinates when you set a product pickup point (only upon your permission) |
| Try-on data | Photos you upload for the AI virtual try-on feature |
| Camera/media | Photos and videos captured or selected from your device gallery when uploading product content |
We use the information we collect to:
We do not sell your personal information. We share information only in the following circumstances:
We work with trusted service providers who process data on our behalf:
| Service Category | Purpose | Data Shared |
|---|---|---|
| Authentication & push notifications | Verify your identity when signing in and deliver push notifications to your device | Account credentials, device notification token |
| AI content generation | Generate AI-assisted product descriptions and power the virtual try-on feature | Product text, uploaded photos |
| Live video infrastructure | Power real-time live shopping broadcasts | Audio/video stream data |
| Video hosting | Store and deliver product video content | Audio/video stream data |
| Real-time messaging & events | Enable instant buyer–seller chat and real-time payment and notification events | Chat messages, payment events, notification events |
| Customer support | Provide in-app live chat support | Name, email, user identifier, username |
| Background music | Provide royalty-free music for the in-app video editor | No personal data shared |
| Network relay | Route real-time video connections where direct peer connections are unavailable | IP address (for connection routing only) |
We may disclose your information if required by law, regulation, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
If Fliqo is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
The app requests the following device permissions:
| Permission | Purpose |
|---|---|
| Camera | Record product videos, take product photos, host live streams |
| Microphone | Record audio with product videos, host live streams |
| Photo Library / Storage | Select product photos/videos to upload; save edited videos and virtual try-on results to your device |
| Location (optional) | Set pickup point coordinates for your product listings (sellers only) |
| Notifications | Receive real-time alerts for orders, payments, new products, messages, and live streams |
| Alarms & Reminders (Android) | Schedule order and live stream reminders |
You can manage these permissions at any time in your device's system settings. Denying optional permissions will limit certain features but will not prevent you from using core functionality.
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymize your data within a reasonable period, except where retention is required by law or for legitimate business purposes (e.g., unresolved disputes, fraud prevention).
Chat messages are retained on our servers to enable message history. You may request deletion of your chat history by contacting us.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These include encrypted data transmission (HTTPS/WSS), token-based authentication, and locally encrypted state persistence on your device.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to protect your account credentials.
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly.
If you believe a child under 16 has submitted information to us, please contact us at support@fliqo.mu.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at support@fliqo.mu. We will respond within a reasonable timeframe and in accordance with applicable law.
The Fliqo app does not use browser cookies. We use local device storage to cache authentication tokens and your preferences (such as selected categories and cart contents) to improve app performance. This data is stored encrypted on your device and is cleared when you log out or uninstall the app.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you access.
Fliqo is based in Mauritius. If you are using the Service from outside Mauritius, your information may be transferred to and processed in Mauritius or in countries where our third-party service providers operate (including but not limited to the United States and the European Union). By using the Service, you consent to such transfers.
When you use the virtual try-on feature, photos you upload are sent to a third-party AI image generation service for processing. We do not store your try-on photos on our servers beyond the time required to complete the request. Processing is subject to the privacy policy of the AI service provider.
Text content you provide for product listings may be sent to a third-party AI service to generate suggested descriptions. You remain responsible for reviewing and approving any AI-generated content before publishing.
Search queries and product images submitted via the AI chat assistant may be sent to our backend AI service for processing. We do not use these queries to build personal profiles for advertising purposes.
We use your device's push notification platform to deliver alerts to your device. You can opt out of push notifications at any time via your device's notification settings. Opting out will not affect your use of the Service but you will not receive real-time order, payment, or live stream alerts.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last updated" date at the top of this document and, where appropriate, providing in-app notification. We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fliqo — Email us at
support@fliqo.mu